Job Description
Position Summary
ISI Analytics is seeking a Principal Software Architect & Technical Engineering Lead to provide hands-on technical leadership across our Saa S application portfolio. This individual will play a critical role in modernizing core capabilities from our Classic application into ISI Analytics, our contemporary application interface, while helping shape the future architecture of the platform.
The ideal candidate has strong experience designing, building, and delivering scalable cloud-based
applications using C#/. NET, React, REST APIs, relational databases, Azure services, Kubernetes, and
modern Saa S architecture patterns. This person should bring an architect mindset, a strong coding
background, and the ability to translate business and product needs into scalable, maintainable, and secure technical solutions.
This is a hands-on technical leadership role. The successful candidate must be comfortable operating end-to-end: understanding requirements, designing architecture, writing or reviewing code, guiding developers, supporting releases,



troubleshooting production issues, and helping ISI build toward future enhancements, integrations, and AI-powered capabilities.
Company / Product Context
ISI Analytics provides Saa S-based call reporting, call analytics, insights, dashboards, and real-time KPIs for customers leveraging enterprise calling platforms. Current customer environments include Cisco UCM, Avaya, Microsoft Teams, Webex Calling, and related Unified Communication platforms.
Key Responsibilities
Product Modernization & Platform Architecture
Lead the migration of feature capabilities from ISI Classic into ISI Analytics while improving usability, reliability, scalability, and maintainability. Define and evolve architecture across front-end, back-end, data processing, integration, authentication, reporting, and real-time analytics components.
● Create technical designs that support future product expansion, new integrations, performance
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