Job Title: Senior Service Now CSM/FSM Consultant (Remote / WFH)
Experience: 5+ Years
Location: Remote
Role Overview
We are looking for an experienced Service Now CSM/FSM Consultant with 5+ years of hands-on experience in Service Now implementations, configuration, and consulting.
The ideal candidate will have solid expertise in Customer Service Management (CSM) and Field Service Management (FSM), with the ability to understand business requirements, design scalable Service Now solutions, conduct workshops, configure applications, and work closely with technical and business stakeholders.
Key Responsibilities
Lead and deliver Service Now CSM and FSM implementations and enhancements. Conduct requirement-gathering sessions, discovery workshops, and process discussions with business stakeholders. Translate business requirements into Service Now solutions, user stories, process flows, and functional specifications. Configure CSM components including:



Customer and Consumer Service Case Management Account and Contact Management Case Assignment Knowledge Management Service Catalog Customer portals SLAs and workflows Omnichannel / interaction management Configure and support FSM capabilities, including: Work Orders Work Order Tasks Agent/Dispatcher Workspace Assignment and scheduling Skills and qualifications Territories Crews and resources Appointment scheduling Mobile workforce processes Design and configure workflows using Flow Designer / Workflow. Work with integrations using REST/SOAP APIs, Integration Hub, JSON and XML. Collaborate with Service Now developers on scripting, business rules, client scripts, UI policies, and custom applications where required. Perform functional testing, support UAT, defect resolution, deployment, and post-production support. Prepare functional specifications, process documentation, configuration documents, and knowledge-transfer materials. Recommend Service Now best practices and identify opportunities for process automation and optimiza

📌 Servicenow csm fsm consultant (Bengaluru)
🏢 AvanteNow
📍 Bengaluru