Role: Service Now CMDB + AIOps Developer
Experience: 7+ Years Overall Experience
Service Now Experience: Minimum 5 Years as a Service Now Developer
CMDB + AIOps Experience: Minimum 2 Years – Mandatory
Locations: Hyderabad | Pune | Bangalore
Role Summary
We are looking for experienced Service Now CMDB + AIOps Developers with solid hands-on expertise in Service Now development, ITOM/CMDB, and AI-driven automation. The ideal candidate should be capable of designing and implementing AI/Gen AI and Agentic AI solutions within Service Now to improve ITSM/ITOM operations, automation, predictive insights, intelligent routing, and self-service capabilities.
Key Responsibilities
Design, develop, and implement AI Agents, Agentic AI, Gen AI, and intelligent automation solutions for Service Now ITSM and ITOM. Develop and enhance Service Now applications, workflows, integrations, and automation across ITSM, ITOM, and CMDB. Design and implement AI-driven automation, predictive insights, intelligent incident routing, and self-service solutions. Configure and customize CMDB, Discovery,



Event Management, and other ITOM capabilities. Develop Service Now solutions using Java Script, Glide scripting, REST APIs, integrations, Flow Designer, Business Rules, Script Includes, and workflows. Analyze business and operational requirements and translate them into scalable and maintainable Service Now solutions. Collaborate with business stakeholders, operations, architects, and engineering teams throughout solution design and implementation. Identify opportunities to leverage AI/ML and Gen AI for improving service operations, incident management, problem management, and operational efficiency. Ensure solutions adhere to Service Now development standards, security, governance, performance, scalability, and best practices. Troubleshoot, optimize, and continuously improve existing Service Now applications and integrations. Required Skills & Experience
7+ years of relevant IT/Service Now experience

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