Job Requirements*
8+ years of experience as SAP CRM Functional Consultant with support-heavy background Solid functional knowledge in Sales, Service, and Case Management Hands-on experience in incident management and production support Strong integration knowledge with SAP ECC / S/4 HANA Functional understanding of middleware (CRM Middleware / CPI / PI) Experience handling customer-facing issues and complaints Excellent problem resolution and root cause analysis skills Key Responsibilities*
Provide L2/L3 production support for SAP CRM Resolve high-priority incidents within SLA Perform root cause analysis and permanent fixes Support case management and customer service processes Resolve CRM–SAP integration issues