Exp- 8+Yrs in Servicenow Developer
Responsibilities:
Work with clients and provide leadership on ITSM best practices Gather and understand requirements from clients Conduct gap analysis and assessments to identify the delta between Service Now and ITSM processes Design, develop and implement Service Now ITSM solutions Develop and test all Service Now and ITSM Applications Suite Implementations Install and Configure Service Now infrastructure setting Assist in designing, developing and product demonstration of product Participate in Project team collaboration sessions with PM, ITTL engineers and administrators Provide support for existing production applications and recommend opportunities for enhancements Design and configure user experiences using Service Now Next Experience, UI Builder, and Workspace technologies Apply Service Now UX standards, personas, and design patterns consistently across modules Configure and maintain: o UI Policies
o Client Scripts
o Catalog UI elements
o Workspaces and configurable components




Partner with engineers and product teams to ensure UX aligns with platform architecture and CSDM where applicable Ensure designs meet accessibility, performance, and upgrade-safe standards Contribute to platform UX guidelines and reusable design components Qualifications:
Bachelor's degree or equivalent work experience in related technical field 5+ years hands on implementation experience with Service Now ITSM products 5+ experience developing with Service Now software suite Experience in upgrades to Service Now ITIL 3 V Foundation Certified Knowledge and experience with web development ( HTML, Java Script, C++, HTTP) Knowledge of major task, deliverables, formal methodologies and disciplines for delivering new enhances applications Experience with IT Service Management, service desk, asset management, incident management and change management via Service Now is preferred Experience setting up Service Now Catalogs Strong troubleshooting, documenta

📌 Software engineer (Punjab)
🏢 Freedom Consulting
📍 Punjab