Job Title : Service Now OMT Implementation Consultant
Experience : 5 to 10 Years
Location : Any Location / Hybrid
Role Summary
We are seeking a Service Now Order Management for Telecom (OMT) Implementation Consultant with hands-on experience in designing, configuring, and implementing telecom order management solutions on the Service Now platform. The candidate will work closely with telecom business stakeholders, architects, and delivery teams to implement end-to-end Order-to-Activate (O2 A) processes, integrate OSS/BSS systems, and deliver telecom digital transformation initiatives.
Key Responsibilities
Implement Service Now Order Management for Telecom (OMT) solutions for telecom service providers. Configure customer orders, product orders, and service orders within Service Now. Design and implement order decomposition, orchestration, and fulfillment workflows.



Collaborate with business teams to gather and analyze telecom order management requirements. Integrate Service Now with CRM, OSS, BSS, billing, inventory, and provisioning systems. Configure Flow Designer, Integration Hub, and telecom process workflows. Support SIT, UAT, deployment, and post-production stabilization activities. Prepare solution documentation, process flows, and implementation artifacts. Mandatory Skills
Service Now Order Management for Telecom (OMT) Telecom Service Management (TSM) Service Now CSM (Customer Service Management) Telecom OSS/BSS Concepts Order Decomposition Order Fulfillment Order Orchestration Flow Designer Integration Hub REST API Integration Service Now Platform Configuration Java Script and Service Now Scripting

📌 Servicenow telecom consultant (Bengaluru)
🏢 Sonata Software
📍 Bengaluru