This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Processes • Managing a team of highly effective people responsible for GLS at all times by effective supervision • To Solve Issues relating to Customer Service and Operational Issues • To meet and Surpass agreed SLA CTQ's • Ensure that the budgeted tasking is met. • Ensure that No Failed Audit or High Risk Audit Issues • Function as an independent controller in GLS activities. • Ensure that there is no Operational Loss in his / her area of control • Work as a Relationship Manager for GBS to all stakeholders. • Ensure the smooth running of GLS at all times by effective supervision. • Ensure that SLA's are periodically reviewed with country and other operational units. • Ensure that System Access Controls are followed as per IT Security Policy. • Ensure appropriate Delegated Authorities are in place for all verifiers in the unit.



• Ensure BCP / BIA is in place and tested at periodic intervals. • Ensure that the Unit is adequately staffed to meet the business needs • Ensure that appropriate initiatives are taken to meet the cost stretch targets allocated. • Accurate Checking of Loan processing within GLS • Accurate Updating of Control sheet and ensure completion of EOD on all days • Accurate checking & Maintenance of Loan related static data (e.g., SSI, CPI, Investor, RPA and URPA set ups in ACBS) • Accurate checking & maintenance of Loans released in ACBS. • Ensure monthly business specific KCSA is completed and confirmed before every 5th • Reconciliation of Suspense and Nostro Accounts on a regular basis and appropriate escalation as per policy. • Ensure that Knowledge on Systems and Procedures is updated by keeping track of periodical circulars and other instructions issued. Ensure timely escalation to Senior Management of any exception noticed relate

📌 Manager - Global Lending Services (Chennai)
🏢 Standard Chartered Bank
📍 Chennai