Digital Customer Success Specialist, Community & Customer Engagement
Customer Success | Digital Customer Success

Employment type
Full-time
Experience guide
3–6 years
Reporting line
Manager, Digital Customer Success

About the Role
You will own the community and digital-engagement workstream, combining online community operations, structured customer outreach, content governance, customer-feedback enablement and engagement measurement. The role requires strong operational ownership, editorial judgement and disciplined stakeholder coordination.

About Digital Customer Success
Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement and cross-functional coordination to help customers realise value and enable account teams to take timely, informed action.

What You’ll Do
- Community platform ownership: Administer online customer community spaces, roles, permissions, onboarding, approvals, notifications,



moderation and analytics.
- Community operations: Run operating cadences across multiple product communities and support recent community launches.
- Content planning and publishing: Maintain content calendars and coordinate the sourcing, review, scheduling and publishing of value-led posts, polls, events, release information and webinar content.
- Stakeholder governance: Own recurring coordination with product and marketing stakeholders, including agendas, action tracking, approval routes and community roadmaps.
- Customer outreach: Execute structured customer introduction, invitation, re-engagement and information campaigns using validated contacts and account-owner alignment.
- VOC and NPS enablement: Coordinate pre-survey awareness, recipient alignment and follow-up inputs supporting customer-feedback programmes.
- Campaign operations: Manage shared mailboxes, communication templates, audience logi

📌 Digital Customer Success Specialist – Community (Delhi)
🏢 aspen technology
📍 Delhi