About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Role:AWS Connect Technical Architect
Exp: 10+ years
Location: Remote
Job Overview:
The role has the accountabilities of owning the end-to-end solution architecture for cloud-based Contact Center as a Service (CCaaS) engagements built on Amazon Connect and the AWS ecosystem — from solutioning and design through governance,



delivery oversight and client advisory across engagements.

Key Roles and Responsibilities:
- Own end-to-end solution architecture for Amazon Connect-based CCaaS engagements, from discovery through go-live
- Define target-state architecture covering Contact Flows, routing strategy, channel strategy (voice, chat, email, social) and data/reporting architecture
- Architect integrations of Amazon Connect with the broader AWS and enterprise ecosystem, including:
- AWS Lambda, Amazon Lex/Lex v2, Amazon S3, Amazon DynamoDB, Amazon CloudWatch, Amazon Connect Customer Profiles & Cases, Amazon Kinesis, Amazon Q in Connect, Contact Lens, and third-party CRM/WFM/Salesforce/ServiceNow platforms
- Define non-functional requirements — scalability, high availability, multi-region disaster recovery, security and compliance (PCI-DSS, HIPAA, GDPR as applicable)
- Own technical governance — define coding standards, reference

📌 AWS Connect Technical Architect (India)
🏢 Firstsource
📍 India