Primary Responsibilities

Creates, writes, edits procedures for installation, commissioning, troubleshooting and maintenance recommendation guide.
Participates in design review, project review and technical discussions to provide feedback on design for serviceability.
Considers ergonomics requirement during the installation procedure documentation.
Participates in design reviews and recommends design improvements in lieu of serviceability aspects, Semi S22, S08 and NIOSH standards.
Releases and maintains the procedures in PLM. Handles the design data utilizing Nx and Creo.
Provides solutions and solves the problem reports related to installation or maintenance of the tool.
Provides support to engineering team and to field service for capital equipment at the Lam labs, factory and in the field.
Travels to customer location for installation, commissioning and resolution of issues.
Publishes technical documentation including Procedures and Tech Articles to My Lam for global community.
Leads customers & Lam specification documents study and compilation programs. Handles large data




Actively participates in global platform field escalations, emphasizing in Lam platforms on Etch, Deposition and Clean products (some or all).
Acquire and apply engineering theories and problem-solving skills in defining problem, investigation, troubleshooting, analyzing results and providing recommendations to resolution of technical problems
Conduct and design well defined experiments and tests pertaining to the development of current methods, hardware, standards, modification of current material, components, software or resolution of complex technical problems. Generate clear and concise reports to justify the technical recommendations.

Mandatory Skills Required To Performing The Job

Excellent technical writing, engineering communication verbal, and effective presentation skills
Experience in installation & commissioning of wafer fabrication equipment (WFE) in labs or fabs
Experience in servi

📌 Global Product Support Engineer Sr (Bengaluru)
🏢 Lam Research
📍 Bengaluru