10 Sep
|
Haloocom
|
Bengaluru
10 Sep
Haloocom
Bengaluru
Company Description
Haloocom is one of the fastest-growing brands in the Enterprise Communications Platform space. It is now present in 6 countries and spread across all major cities in India, constantly innovating and upgrading its applications based on ANI (Artificial Narrow Intelligence) tools such as NLP Voice Bots and Chat Bots.
Catering to over 1 lakh users globally
Specialized in Unified Communications with an Omnichannel Platform
Integrated with world-renowned applications such as Facebook, WhatsApp, and Twitter
Integrated with leading CRMs such as Salesforce and Zoho
The executive management team brings over 100 man-years of combined experience in Telecom
Expertise in implementing 5,000+ projects worldwide
Experience in mission-critical government projects catering to the world's largest employer
Role Description
We are looking for an experienced Female Technical Support Engineer with 1–3 years of relevant hands-on experience in Linux, Call Center Dialers, Asterisk, VoIP, AI Voice Bots/Chat Bots, AWS, and Cloud Infrastructure.
The candidate will be responsible for providing technical support, system testing, troubleshooting, implementation, and maintenance of Haloocom's enterprise communication solutions. The role requires close coordination with the Engineering, Development, Product, and Customer Support teams to ensure successful testing, deployment, troubleshooting, and resolution of technical issues.
The ideal candidate should have a robust technical understanding of telecom and communication platforms, be comfortable working with Linux and cloud environments, and possess excellent troubleshooting and customer communication skills.
Key Responsibilities
Provide technical support for Haloocom's enterprise communication and telecom solutions.
Troubleshoot and resolve technical issues related to Linux, Asterisk, VoIP, call center dialers, AI Voice Bots, Chat Bots, applications, networks, and cloud infrastructure.
Coordinate closely with the Engineering an
📌 Technical Support Engineer (Bengaluru)
🏢 Haloocom
📍 Bengaluru