Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Linux Operations
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
An experienced Operations Manager with 15+ years of overall (hands-on and managerial experience) in Linux infrastructure operations. This role is accountable for end-to-end delivery of L2 and L3 support services across geographically distributed teams of Linux Administrators. The incumbent will manage team performance, drive automation initiatives, ensure RHEL and AWS delivery excellence, and serve as the bridge between technical execution and organizational objectives.



The role demands a seasoned professional who can balance operational rigour with a forward-looking automation and cloud strategy mindset.

Roles & Responsibilities:
Team Leadership & Cross-Geography Management
Lead and manage a distributed team of Linux Administrators spanning multiple geographies and time zones.
Establish transparent roles, responsibilities, and ownership across regional sub-teams ensure seamless 24 7 follow-the-sun operational coverage.
Conduct regular 1:1s, team reviews, and cross-site alignment meetings to maintain cohesion and consistent delivery standards.
Define onboarding plans and integration frameworks for new team members across geographies.
Foster a culture of accountability, continuous learning, and knowledge sharing across distributed teams.
Manage staffing plans, backfill strategies, and resource deployment across geographies based on demand.
L2 & L3 Operations Oversight
Own the operational health of Linux infrastructur

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru