Role: Collection Manager

Department - NBFC

Role: We are looking for an experienced and goal-oriented collection manager to oversee the collection of outstanding accounts, ensure timely recovery of dues, and manage a team of field/tele-calling collection executives. The ideal candidate will be adept at negotiation, understand credit risk, and ensure compliance with regulatory frameworks while maintaining a customer-centric approach.

Key Responsibilities

Manage Collection Operations: Oversee the collections process for delinquent accounts (30+, 60+, 90+ DPD), ensuring timely follow-ups and resolution.
Team Leadership: Manage and mentor a team of field collectors, tele-callers, and/or agency partners. Set recovery targets and monitor performance.
Vendor/Agency Management: Appoint, train, and monitor third-party collection agencies. Ensure adherence to company policies and legal guidelines.
Skip Tracing & Recovery: Utilize tracing tools and field resources to locate absconding customers and maximize recovery.




Customer Interaction: Engage directly with high-ticket or sensitive delinquent customers to resolve disputes and ensure payment.
MIS & Reporting: Track and report daily/weekly/monthly collection performance, bucket-wise recovery, and delinquency trends.
Compliance & Governance: Ensure that all collection practices comply with regulatory guidelines (RBI/SEBI/Fair Practices Code).

Key Skills & Competencies

Strong knowledge of recovery procedures and legal recovery options
Good communication and negotiation skills
Team handling and vendor management experience
Solid analytical and reporting skills
Working knowledge of MS Excel and CRM/collection platforms
Familiarity with NBFC/Fintech recovery norms is a plus.

Location: Noida

Working days: Mon to Sat

Timings: 10 AM to 7 PM

Skills: recovery,loan collection,dpd

📌 GyanDhan || Collection Manager || Noida
🏢 GyanDhan
📍 Noida