Vestas is well-known in wind technology and actively contributes to its development. Vestas’ core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas

Service > Global Service Delivery > GCC - Services

The GCC Service Operations Support function acts as a centralized, 24/7 unit that improves planning efficiency, coordination, and operational consistency across the APAC and LATAM regions. By enabling the end-to-end planning of materials, tools, and staff, this team ensures continuous operational readiness and the timely availability of critical resources. Ultimately, this seamless regional support empowers field execution teams to deliver smooth, uninterrupted service.

Responsibilities

Manage end-to-end planning quality and execution readiness across all regions

Own planning governance, SLA adherence, and service contract alignment
Oversee 12-week long-term and 3-week short-term planning cycles
Optimize resource allocation, crew composition, and workload balancing




Ensure first-time-right work order planning with complete technical data
Improve work bundling and scheduling efficiency to increase productivity
Ensure tools, parts, and services are ready before crew mobilization
Manage cross-functional coordination across Operations, TSE, Contract Management, and Supply Chain
Handle escalations and remove planning blockers in a timely manner
Track and improve KPIs: planning accuracy, cycle time, utilization, and backlog
Build team capability through coaching, standardization, and knowledge sharing
Promote continuous improvement, digital adoption, and process excellence

Support and sustain 24/7 operational coverage across global regions, ensuring planning continuity across all shifts and time zones.

Qualifications

Diploma / Bachelor or master's in mechanical / electrical / Any Engineering background
8-12 years of experience in service operations or planning roles
Experience in wind industry

📌 TL - Service Operation Support - APAC (Chennai)
🏢 Vestas
📍 Chennai