Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.
n
Job Responsibilities
Technical Support & Maintenance:
- Provide onsite and remote technical assistance and troubleshooting for platform users.
- Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
Product Performance:
- Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
Customer Engagement:
- Interact with customers to gather feedback, understand needs, and provide training.
- Tailor system settings and deliver technical reports and actionable recommendations.
- Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
Deployment & Monitoring:
- Oversee platform deployment and ensure effective operation before, during, and after implementation.
- Collect and analyze data on platform usage, performance, and improvement opportunities.
Solution Design:
- Collaborate with customers to analyze requirements and customize platform configurations.
- Translate business needs into detailed technical specifications.
Risk and Issue Management:
- Identify, document, and mitigate risks that could impact program success.
Cross-functional Collaboration:
- Work closely with software developers, R&D;, and engineering teams to align application performance with specifications.
Testing & Optimization:
- Test platform performance under various conditions, making necessary adjustments to configurations for optimal results
📌 Tech Solutions Engineer III (Pune)
🏢 Everseen
📍 Pune