About the role

The Technical Implementation Manager is the technical backbone of Esper’s customer accounts. This is an engineering role with a customer axis: TIMs own the implementation from contract sign through ful fleet scale, and they bring engineering-level depth to every customer engagement. They build things, use AI as a daily tool, and hold the technical relationship inside every account they carry.

TIMs operate as forward-deployed technical experts alongside the Enterprise Account Manager. Together, they close the gap between contract sign and devices live, remove friction, resolve blockers, and connect the customer’s operational reality to Esper’s platform. The best TIMs know their accounts better than the customer knows themselves, and they use that knowledge to drive both customer success and Esper’s revenue growth.

AI is not a side skill at Esper. TIMs are expected to use agentic AI tools across all facets of their responsibilities: accelerating implementation workflows, building automation and integration tooling, identifying optimal technical solutions,



generating account insights, and forecasting customer behavior. The ability to build practical AI components that create real value for customers and the team is a core part of this role.

Technical fluency at the device operations layer is non-negotiable. TIMs must hold credible conversations with engineering teams and business stakeholders alike, without routing every question back to Esper Engineering.

In summary:

Technical Implementation and Delivery
Own end-to-end device implementations from onboarding through full fleet rollout, including the project plan, escalation path, and all technical blockers
Get hands-on with devices, MDM software, and platform configuration; train customers to operate Esper independently
Technical Expertise and Liaison
Serve as the primary technical escalation point: triage and resolve issues, engage Engineering only when required, and coordinate with hardware ecosy

📌 Technical Implementation Manager (Bengaluru)
🏢 Esper
📍 Bengaluru