We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.? Key ResponsibilitiesCandidate must be reachable 24x7 for any help.Experience in giving training / onboarding new hires,Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.Oversee Quality Assurance, Training, and Performance ManagementCreate and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)Conduct interviews, lead onboarding, and manage employee reviewsOrganize and lead weekly client calls; provide clear,



data-driven updatesProactively manage escalations and implement corrective actionsIdentify areas for process improvement and innovation✅ What We’re Looking ForProven experience managing customer service or call center teams.Robust people management and multitasking abilitiesAdvanced Excel skills – confident with formulas, analysis, and dashboardsExcellent verbal and written communication skillsExperience with multilingual teams and international client communicationKnowledge of CRM systems, workforce tools, and customer support software is a plus? Why Join Us?Work with a diverse, global teamLead high-impact international projectsPure work from office - no work from home everGreat exposure to clients across multiple geographiesRoom for growth, ownership, and innovation? Apply now if you’re ready to lead with confidence, drive change, and make an international impact.Salary- 5.50LPA - 6LPAAddress:LiveSalesmanD-27, Sector-3, NOIDA, Uttar Pradesh, India2 minutes' walk from Noida Sector-16 Metro StationAishwarya - Global Talent Recruiter & HRDirect: +91 98189 44655, 98187 24655

📌 Team Lead (Noida)
🏢 Livesalesman
📍 Noida