Job Title: Project/Program ManagerRequired Experience 15+ YearsLocation ChennaiWork schedule: Need to be Flexible to manage client meetings and internal stakeholdersRole SummaryWe are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background. This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations.Technology skill requirement: Strong understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantageKey ResponsibilitiesProgram Delivery & Financial GovernanceLead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud)Manage project scope, timelines, budgets, risks, and deliverablesDrive governance meetings, service reviews, and operational excellence initiativesEnsure adherence to SLAs, KPIs, and customer commitmentsEnsure to bring business value and proactive opportunity within the engagement and meet the business targetsClosely work with practice and solution team to enhance the customer requirements and proactive proposalsPerform transition for any key engagementsEnsure revenue details are updated and projected on weekly basis,



ensure to work closely with finance team to invoice the customer on monthly basisWork closely with finance and legal team to conclude the SOWsPrepare SOW and work with finance and legal team to conclude the SOWsWork with vendors to determine the right BOM for any procurements and licensing for project requirementsClient & Stakeholder ManagementServe as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partnersBuild solid relationships with client stakeholders and leadership teamsConduct regular service review meetings and present operational reportsManage customer expectations and ensure high levels of satisfactionGovernance Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domainsDrive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategiesDirect major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outagesCoordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domainsOptimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scoresServe as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressionsStandardize all operational delivery models against strict ITIL best practices and organizational compliance mandatesEnsure the Delivery lead growth opportunities are created and management targets are metInfrastructure KnowledgeWindows Server AdministrationActive DirectoryVMware InfrastructureCloud Fundamentals (Azure/AWS/GCP preferred)IT Infrastructure OperationsEnd user computingNetworking (Firewall, SDWAN, Switching, GPON, Controllers)Infra level Migration activitiesMonitoring tools (Solarwinds, Zabbix/Nagios)ITSM (ServiceNow/Remedy)

📌 Project Manager (Chennai)
🏢 Movate
📍 Chennai