Job Title : Service Now Architect

Location : Chennai/Mumbai/Pune/Bangalore/Hyderabad

Experience : 12 years – 17 years

Skill Set: Service Now App engine, Flow Designer, integration hub ,service portal and Service Now IDE/Service Now Studio.

Job description :

Key Responsibilities

- Design, develop, and customize applications and workflows on the Service Now platform (custom apps, or other modules as applicable).
- Build and maintain business rules, client scripts, UI policies, UI actions, ACLs, and workflows/flow designer flows.
- Develop and integrate Service Now with third-party systems using REST/SOAP APIs, MID Server, and Integration Hub.
- Translate business requirements into technical designs and scalable solutions on the platform.
- Troubleshoot and resolve technical issues, performance bottlenecks, and defects.
- Collaborate with business analysts, admins, and stakeholders to gather requirements and propose solutions.
- Work independently with minimal guidance, taking ownership of assigned modules/projects end-to-end.

Required Skills & Experience





- 6+ years of overall IT development experience, with at least 1–2 years / 1–2 full-cycle projects specifically on the Service Now platform (custom application development, not just configuration).
- Strong hands-on experience with:
- Glide APIs, Server-side & Client-side scripting (Java Script)
- Flow Designer / Workflow Editor
- Service Portal / Now Experience UI Builder
- App Engine Studio (for custom app development)
- Integration Hub, REST/SOAP Web Services, MID Server
- ACLs, Business Rules, Script Includes, UI Policies, UI Actions
- Experience in at least one Service Now custom Application implementation
- Understanding of Service Now data model, tables, and CMDB (preferred).
- Familiarity with Agile/Scrum delivery methodology.
- Ability to work independently, manage priorities, and deliver without close supervision.
- Solid problem-solving and communication skills.

📌 ServiceNow Architect (India)
🏢 Hexaware Technologies
📍 India