- Provide Technical Support to customers and partners
- Provide technical services include writing scripts, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 24x7 on an as needed basis
- Provide configurations, troubleshooting and best practices to customers.
- Work with our Engineering team and influence the operability of the product.
- Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis.
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues

Desired Skills:

- 3+ years of related experience.
- Provide configurations,



troubleshooting and best practices to customers.
- Required experience with supporting EndPoint software products.
- Required strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging).
- Experience with Android OS based applications (Installation, troubleshooting, Debugging).
- Strong experience with MS setting (SCCM, GPO, AD, MSSQL, IIS).
- Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC).
- Knowledge of SIEM, vulnerability management tools and firewalls.
- Experience understanding malware, exploits, operating system structure and behavior.
- Experience with batch scripting and Python is a plus
- Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required.
- Knowledge of Cloud infrastructure a plus
- Knowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop) is a plus
- BS/MS or equivalent experience require

📌 Endpoint Security Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai