- Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes and Configuration issues
- Ensure consistent customer satisfaction
- Document all communication with customers in the CRM
- Interface with international customers
- Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Primary Skills:

- OSI layers detailed understanding of each layers function and relevant protocols that operates at each level
- TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism
- MAC header structure and use of each fields
- IP header structure and use of each fields
- ARP – how ARP works in a Layer 2 and Layer 3 communication
- Mac address table fields and how a switch uses MAC table for switching decisions
- ARP table and how a switch uses ARP table




- Routing Table fields and how a Router uses routing table for routing decisions
- DHCP protocol messages (explicit understanding of DORA process)
- DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)
- thorough understanding of Broadcast domain and Collision Domain
- thorough understanding of Unicast, Multicast and Broadcast traffic
- thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage
- thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)
- Difference between Routing and Routed protocols
- Good troubleshooting approach (from Level 1 to 7 of OSI)

📌 Network Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai