- Planning & Executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees
- Manage performance of the team
- Deliver on SLA commitments based on the contract
- Meet and exceed customer satisfaction goals
- Daily/Weekly/Monthly/Quarterly reporting of SLA performance
- Proactive management of business/operations trends
- Forecasting business volume & capacity planning
- Formulate continuous improvement plan
- Coordinate with IT team to fix all IT related issues for the team

Client Management:

- Ensure client management with 100 referenceable customers
- Daily/Weekly/Monthly/Quarterly operations and business reviews with stakeholders
- Set and manage client expectations
- Identify potential current business opportunities
- To take complete ownership of the cases and to take feedback on negative surveys
- To handle deviations and carry out risk analysis

Quality Management

- Create and improve process guidelines and framework
- Drive adherence and compliance to organizational / quality standards
- Formulate action plans for consistent service delivery quality




- Create preventive and corrective action plans on customer or Client comments /feedback

Operations Management

- Set and review KRA's for the team, align their goals to the overall objectives of the organization / client
- Daily/Weekly/Monthly/Quarterly operations review with internal and external stakeholders
- Capacity / Resource planning and management
- Liaison with cross functions across the organization addressing the needs of the team members
- To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc.)
- Business continuity planning & risk management
- Create, generate and publish reports with the help of MS office tools

Skill Development:

- Addressing skill gaps in Product / Process / Technology / Communication
- Mentor Leads & Managers
- Plan relevant training programs working with respective groups

Project Revenue & Cost Management

- To manage revenue & cost management
- Operate on planned budget
- Resource planning (People / IT)

📌 Operations Manager (Chennai)
🏢 Movate Technologies
📍 Chennai