- Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices.
- Replicate customer reported issues to provide validation of defects to engineering.
- Participate in product testing to assist in the recent product release process.
- Review/validate internal documents and knowledge articles for internal and public dissemination.
- Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.
- Develop and conduct technical training to support staff and/partners.
- Up to 10% travelling time to provide field support.

Requirements:

- BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience,



Person must be familiar Network Products at high level.
- CCNA certified or equivalent experience in networking.
- Must demonstrate understanding of network topologies, as well as network implementation and design.
- Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
- Must have in-depth knowledge of network and routing protocols.
- Must have experience with MS-Window/Linux networking applications.
- Candidate must have excellent communication and presentation skills, both oral and written.
- Must have excellent analytical, organizational, prioritization, and time management skills.

📌 Engineer - Technical support (Chennai)
🏢 Movate Technologies
📍 Chennai