Key Responsibilities:

Technical Support:

- Provide technical assistance on-site or remotely with minimal supervision.
- Model and enforce safety and security guidelines at all times.
- Lead customer meetings and root cause investigations as directed.
- Proactively identify potential issues and coordinate with relevant departments to reduce impact.

Sustaining:

- Lead development and maintenance of software-related documentation.
- Provide support and documentation to internal teams, SWE, and external customers.
- Collect and document enhancement requests from internal and external stakeholders.

Projects:

- Participate in review, Alpha/Beta testing, UAT, and validation of remote monitoring solutions.
- Support customer trials and participate in departmental procedure development.
- Contribute to monitoring offering procedures, DRB, and stakeholder meetings.
- Create and deliver assigned training content.

Administration:





- Document cases for tracking and reporting purposes.
- Manage intercompany relationships and product support processes.
- Work with leadership to define procedures, institute best practices, and enforce standards.
- Coordinate team schedules and ensure effective communication with management and peers.
- Comply with company policies and maintain clear communication with upper management.

Continuous Improvement:

- Learn new technologies quickly and apply them to customer environments.
- Multi-task effectively in fast-paced environments to meet deadlines.
- Attend product and professional development training.
- Stay updated on recent products, revisions, and updates that affect operations

📌 Supervisor Service Technical Support (Thane)
🏢 Vertiv Energy
📍 Thane