Key Responsibilities:

Client Relationship Management:

- Act as the primary point of contact for India-based clients, maintaining and strengthening relationships.
- Conduct regular client meetings to discuss performance, strategies, and identify new opportunities.
- Gather client requirements, follow up on submittals, interviews, and placements to ensure satisfaction.
- Provide updates to clients on recruitment processes, fill ratios, revenue, and overall account performance.
- Ensure that the team meets KPIs and maintain high performance.

Account Performance & Reporting:

- Monitor key performance indicators (KPIs), providing regular reports to clients and internal teams.
- Manage client-specific reports, ensuring compliance with SLAs, on-time delivery, and quality control standards.
- Escalation POC for track and report on consultant timesheets, missing timecards, and other relevant data.
- Ensure accurate job records, updates, and postings within the ATS system.

Compliance & Client SLAs:

- Ensure all recruitment and staffing activities comply with internal policies.
- Maintain high standards of service and ensure all client SLAs are met.
- MSP/VMS & Implementation Partner Management:
- Manage and maintain robust relationships with Managed Service Providers (MSP) and Vendor Management Systems (VMS).
- Coordinate with external partners to streamline recruitment processes and ensure the efficient delivery of staffing services.

Leadership & Team Collaboration:

- Lead a team of recruiters and ensure they have the resources and guidance to meet client expectations.




- Collaborate with Sales and Account Managers to align recruitment efforts with client needs and optimize processes.
- Mentor and develop team members, fostering a culture of continuous improvement and high performance.

Client Engagement & Feedback:

- Conduct post-interview feedback calls with clients and candidates to ensure satisfaction and identify areas for improvement.
- Ensure clients expectations are managed and exceeded, building long-term relationships and increasing customer loyalty.

Requirements

- A minimum of 10+ years of experience in Business Development, Account Management, or Client Services within the Recruitment, Staffing, or IT Consulting industry.
- Proven track record in managing client relationships, sales, and recruitment operations in a client-facing role.
- Strong experience in technical screening for IT, engineering, and healthcare roles.
- Experience managing MSP/VMS and collaborating with external implementation partners.
- Excellent communication (both written and verbal), team building, leadership, and presentation skills.
- Proficient in using CRM/ATS tools for tracking recruitment processes, maintaining client records, and generating reports.
- Expertise in handling client performance reports, missing timecards, and consultant timesheets.
- Ability to manage accounts with a focus on key metrics such as client satisfaction, fill ratios, margin and revenue generation.
- Strong understanding of Domestic hiring trends, compliance requirements, and sourcing strategies in IT, ERP, engineering, and healthcare staffing.

📌 Account Manager (Secunderabad)
🏢 Kaygen Consulting
📍 Secunderabad