Key Responsibilities:

- Lead Generation & Prospecting:
- Identify and target potential customers who require auto loans, through various channels such as referrals, partnerships, and direct marketing.
- Build and maintain a pipeline of qualified leads for the auto loan business.
- Sales & Business Development:
- Promote and sell auto loan products to prospective customers, ensuring alignment with their financial needs.
- Drive sales through effective communication of product benefits, interest rates, and loan terms.
- Customer Acquisition:
- Approach potential customers, evaluate their financial eligibility, and provide suitable loan solutions.
- Ensure a high conversion rate of leads to loan applicants.
- Loan Application Process:
- Assist customers with the loan application process, including collecting required documentation and providing guidance on loan terms and eligibility.
- Work closely with the credit and underwriting teams to ensure the timely processing and approval of loan applications.
- Relationship Management:
- Develop and maintain robust, long-term relationships with customers to encourage repeat business and referrals.
- Provide personalized service to customers throughout the loan approval and disbursement process.
- Cross-Selling & Upselling:




- Identify opportunities to cross-sell and upsell additional products such as insurance, extended warranties, or top-up loans.
- Collaborate with other product lines and services within the organization to enhance sales.
- Market Research & Competitor Analysis:
- Conduct market research to identify trends, competitive offerings, and customer demands in the auto loan market.
- Provide feedback to the management and marketing teams to improve product offerings and sales strategies.
- Sales Targets & Reporting:
- Achieve monthly and annual sales targets, ensuring consistency in meeting or exceeding quotas.
- Maintain regular reporting of sales activities, customer feedback, and loan disbursement status to management.
- Customer Service:
- Ensure excellent customer service at all stages of the loan process to maximize satisfaction and minimize complaints.
- Address customer queries, resolve issues, and provide updates on loan status promptly.
- Compliance & Documentation:
- Ensure all loan documents are collected, verified, and submitted according to company policies and regulatory requirements.
- Adhere to compliance and regulatory standards while processing loans and managing customer data.

📌 Sales Officer -Auto Loan (Delhi)
🏢 ESAF Small Finance Bank (ESAF SFB)
📍 Delhi