Key Responsibilities:

- Manage and oversee daily operations in micro banking activities
- Ensure accurate and timely processing of micro loans and other financial products
- Conduct credit assessments and manage risk by reviewing loan applications
- Assist in managing the loan portfolio and ensure repayment schedules are followed
- Provide excellent customer service by resolving queries and offering financial guidance
- Ensure compliance with regulatory guidelines and internal policies
- Track and maintain financial records ensuring accuracy in reporting
- Work closely with team members to achieve branch and organizational targets
- Identify opportunities to improve operational efficiency and service delivery
- Conduct market research to understand customer needs and offer relevant financial solutions
- Assist in the development of training materials and help train new staff members




- Build and maintain relationships with customers to encourage repeat business
- Participate in community outreach programs to promote financial inclusion

Skills Required:

- Solid knowledge of microfinance operations and products
- Excellent communication and interpersonal skills
- Good understanding of financial analysis and credit risk assessment
- Ability to manage multiple tasks and priorities
- Detail-oriented with strong organizational skills
- Knowledge of banking regulations and compliance requirements
- Customer service-oriented with a focus on client satisfaction
- Problem-solving and conflict resolution skills
- Basic proficiency in financial software and reporting tools
- Team-oriented with a collaborative approach
- Strong time management skills
- Ability to adapt to changing work environments

📌 Officer (Bengaluru)
🏢 ESAF Small Finance Bank (ESAF SFB)
📍 Bengaluru