About the Role

We are looking for a highly driven and hands-on Operations Manager to own and manage the end-to-end operations of our D2C business.

The role will be responsible for ensuring seamless order management, inventory planning, warehouse & fulfilment, logistics, returns/RTO management, vendor coordination and operational reporting. The ideal candidate should have strong experience in a fast-paced D2C/e-commerce workplace and be comfortable working across multiple teams and external partners.

The candidate will be expected to build scalable processes, improve operational efficiency and ensure a superior customer experience as the business scales.

Key Responsibilities

1. D2C & Order Operations

- Own the complete order lifecycle from order placement to delivery.
- Ensure timely processing, picking, packing, invoicing and dispatch of orders.
- Monitor order ageing, cancellations, fulfilment accuracy and dispatch TAT.
- Identify and resolve operational bottlenecks impacting customer experience.
- Ensure smooth backend operations across the D2C website and marketplaces.

1. Inventory & Warehouse Management

- Manage inventory availability and accuracy across warehouses and sales channels.
- Monitor stock levels, ageing inventory, stock-outs and excess inventory.
- Coordinate with supply chain/procurement teams for replenishment planning.
- Work closely with warehouses/3PLs to ensure accurate inward, storage, picking, packing and dispatch.
- Conduct periodic inventory reconciliation and warehouse audits.

1. Logistics & Last-Mile Operations

- Manage relationships with courier partners, 3PLs and logistics aggregators.
- Monitor delivery TAT, delivery success rate, NDR and RTO performance.
- Drive initiatives to reduce RTO, shipping costs and delivery failures.
- Evaluate logistics partners on cost, coverage, SLA adherence and service quality.
- Negotiate and manage logistics SLAs and commercial terms.

1. Returns,



Refunds & RTO

- Own the end-to-end returns, replacements, refunds and RTO process.
- Analyse reasons for returns, cancellations and RTOs.
- Identify recurring issues and implement corrective actions.
- Coordinate with customer service, warehouse, finance and logistics teams for timely resolution.

1. Marketplace & E-commerce Operations

- Manage operational aspects of platforms such as Amazon, Flipkart, Myntra, Nykaa, quick-commerce platforms and other relevant channels, wherever applicable.
- Ensure inventory and order synchronization across platforms.
- Monitor platform SLAs, cancellations, returns, claims and operational penalties.
- Coordinate with marketplace teams to resolve operational escalations.

1. Process Improvement & SOPs

- Develop and implement SOPs, workflows and operational controls.
- Identify process gaps and drive automation wherever possible.
- Conduct root-cause analysis of recurring operational issues.
- Build scalable processes to support increasing order volumes.
- Continuously improve operational efficiency and customer experience.

1. Cross-functional Coordination

- Work closely with Sales, Marketing, Supply Chain, Procurement, Finance, Customer Experience and Technology teams.
- Ensure operational readiness for product launches, campaigns and peak-sale periods.
- Coordinate with vendors and external partners to ensure uninterrupted operations.

Candidate Profile

- 5–10 years of experience in D2C, e-commerce, consumer brands, FMCG, retail or related industries.
- Strong hands-on experience in D2C/e-commerce operations, fulfilment, logistics, inventory and warehouse management.
- Experience managing 3PL/courier/logistics partners.
- Strong understanding of RTO, NDR, returns, refunds and reverse logistics.
- Experience with Shopify and/or OMS/WMS platforms such as Unicommerce, Easy Ecom, Vinculum, Shiprocket, etc., is preferred.
- Robust proficiency in MS Excel / Google Sheets and operational dashboards.

📌 Operations ManagerC - CTC upto 25 LPA (Bengaluru)
🏢 Talentiser
📍 Bengaluru