Mail:-
[email protected]
Customer Care Executive
Job Title: Customer Care Executive
Department: Customer Support
Employment Type: Full-Time
Experience: 0–3 Years
Location: [Location]
Job Summary
We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.
Key Responsibilities
- Handle customer calls, emails, WhatsApp messages, and online queries.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and issues promptly and professionally.
- Follow up with customers regarding orders, services, payments, or complaints.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with sales, operations, accounts, and other departments when required.
- Provide information about products, services, pricing, policies, and offers.
- Ensure customer satisfaction and maintain robust customer relationships.
- Escalate complex issues to the concerned senior or department.
- Achieve assigned customer service and response-time targets.
Required Skills
- Excellent communication and interpersonal skills.
- Good Hindi and English communication skills.
- Customer-focused and polite attitude.
- Good problem-solving and listening abilities.
- Basic computer knowledge and MS Office skills.
- Ability to handle multiple customer queries efficiently.
- Patience and a positive attitude.
Qualifications
- 12th pass or Graduate in any discipline.
- Freshers can apply.
- Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.
Preferred Candidate
- Confident and presentable.
- Comfortable speaking with customers over the phone.
- Able to work under pressure and meet targets.
- Willing to work in a team environment.
Salary: ₹[Salary Range] per month + incentives,
depending on experience and skills.Customer Care Executive
Job Title: Customer Care Executive
Department: Customer Support
Employment Type: Full-Time
Experience: 0–3 Years
Location: [Location]
Job Summary
We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.
Key Responsibilities
- Handle customer calls, emails, WhatsApp messages, and online queries.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and issues promptly and professionally.
- Follow up with customers regarding orders, services, payments, or complaints.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with sales, operations, accounts, and other departments when required.
- Provide information about products, services, pricing, policies, and offers.
- Ensure customer satisfaction and maintain strong customer relationships.
- Escalate complex issues to the concerned senior or department.
- Achieve assigned customer service and response-time targets.
Required Skills
- Excellent communication and interpersonal skills.
- Good Hindi and English communication skills.
- Customer-focused and polite attitude.
- Good problem-solving and listening abilities.
- Basic computer knowledge and MS Office skills.
- Ability to handle multiple customer queries efficiently.
- Patience and a positive attitude.
Qualifications
- 12th pass or Graduate in any discipline.
- Freshers can apply.
- Previous experience in customer care, telecalling, BPO, or customer support will be an advantage.
Preferred Candidate
- Confident and presentable.
- Comfortable speaking with customers over the phone.
- Able to work under pressure and meet targets.
- Willing to work in a team environment.
Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.
📌 Customer care executive (Mumbai)
🏢 Naukripay
📍 Mumbai