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Customer Care Executive

Job Location: [Location]

Employment Type: Full-time

Experience: 0–3 years

Salary: ₹[Salary] per month

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide timely support, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

- Handle customer calls, emails, WhatsApp messages, and other support channels.

- Understand customer requirements and provide accurate information.

- Resolve customer complaints and issues professionally and promptly.

- Follow up with customers to ensure satisfactory resolution.

- Maintain customer records and update CRM/database regularly.

- Coordinate with sales, operations, accounts, and other departments when required.

- Explain products, services, policies, and procedures to customers.

- Maintain a polite and professional communication style.





- Meet customer service and response-time targets.

- Prepare basic reports related to customer queries and complaints.

Requirements

- Graduate or equivalent qualification preferred.

- 0–3 years of experience in customer service/call centre/support roles.

- Good verbal and written communication skills.

- Basic computer and MS Office knowledge.

- Good problem-solving and interpersonal skills.

- Ability to handle customers patiently and professionally.

- Hindi and English communication skills preferred.

Key Skills

Customer Handling | Communication | Problem Solving | CRM | Follow-up | MS Office | Complaint Resolution | Team Coordination

Preferred Candidate

A confident, patient, and responsible individual who enjoys interacting with customers and can work effectively in a fast-paced setting.

📌 Customer care executive ( Noida)
🏢 Naukripay
📍 Noida