Roles and Responsibilities :
- Monitor and troubleshoot network issues using alarm monitoring tools to ensure minimal downtime.
- Provide technical support to customers via phone, email, or chat regarding network-related problems.
- Collaborate with other teams to resolve complex technical issues that require coordination across multiple systems.
- Document all incidents, resolutions, and follow-up actions in a timely manner.
Job Requirements :
- 1-3 years of experience in NOC (Network Operations Center) or similar role.
- Robust understanding of alarm monitoring software and ability to work with various types of alarms.
- Excellent communication skills for effective customer interaction during crisis situations.
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📌 NOC Support Engineer (Noida)
🏢 Cms IT Services
📍 Noida