Role & responsibilities

- Lead the Customer Experience and Branding mandate from the CEOs Office, strengthening relationships with key OEM customers.
- Develop and drive a structured Voice of Customer (VoC) and customer relationship-health framework across strategic accounts.
- Build and manage senior-level customer engagement programs, including OEM visits, leadership interactions and relationship-building initiatives.
- Identify emerging customer concerns and provide early-warning insights to senior leadership for proactive intervention.
- Partner with KAMs, Sales, Quality and Operations to strengthen customer relationship management and executive engagement capabilities.
- Drive B2B brand positioning and corporate reputation with OEMs, industry bodies and the broader automotive ecosystem.
- Represent the organisation at industry forums, trade shows and OEM events, enhancing brand visibility and credibility.




- Develop consistent customer-facing communication, capability presentations, case studies and brand collateral.
- Capture customer and market insights and translate them into actionable inputs for business, product, quality and commercial teams.
- Work closely with the CEO and senior leadership to institutionalise a customer-first culture and relationship management framework.

Preferred candidate profile

- Post Graduate
- Valuable Communication & Presentation Skills
- Exposure to OEM - Tier-1 dynamics in auto or adjacent industrial B2B is a strong advantage
- Experience in building or elevating a B2B/ industrial brand's external reputation and positioning
- Must be comfortable working closely

📌 Head Brand & Customer Experience (Delhi)
🏢 Omam Consultants
📍 Delhi