A. Arbitration Operations Management

- Manage and coordinate all facilities and logistical arrangements related to arbitration and mediation proceedings.
- Serve as the primary point of contact for clients regarding arbitration inquiries, bookings, and procedural coordination.
- Respond to client calls and emails promptly and provide necessary guidance to facilitate successful scheduling and execution of arbitration matters.
- Prepare and issue quotations, proforma invoices, and payment-related documents within stipulated timelines.
- Coordinate with clients to ensure timely receipt and confirmation of payments.
- Upon payment confirmation, circulate necessary communications to clients and internal departments, including Accounts and IT, to ensure smooth conduct of proceedings.
- Arrange and coordinate support services required by Arbitrators, including transportation, meals, meeting facilities, and other special requirements.
- Ensure all arbitration and mediation sessions are conducted without operational disruptions.
- Coordinate with the Accounts Department for post-arbitration invoicing and billing processes.
- Follow up with clients regarding outstanding payments and ensure timely collections.
- Maintain accurate records related to arbitration bookings, payments, invoices, and client communications.

B. Administration

- Oversee day-to-day administrative operations and facility management of SNS ADR Centre.
- Conduct regular inspections of the premises to identify and address maintenance issues, operational gaps, or safety concerns.




- Source and identify vendors for facility management, maintenance, repairs, and procurement requirements.
- Obtain and evaluate quotations from multiple vendors to ensure competitive pricing and service quality.
- Prepare comparative cost analyses and recommend cost-effective vendor solutions to management.
- Coordinate and supervise execution of approved maintenance, repair, and procurement activities.
- Liaise with vendors and service providers to ensure timely completion of assigned work.
- Coordinate with the Accounts Department for processing vendor payments upon successful completion of services.
- Provide operational and logistical support for events conducted at SNS ADR Centre and ensure their smooth and safe execution.
- Perform administrative field visits as required for vendor sourcing, procurement, inspections, or other management-directed assignments.

Key Skills & Competencies

- Client Relationship Management
- Arbitration & Mediation Coordination
- Facility & Administration Management
- Vendor Management and Negotiation
- Event Coordination
- Invoice and Payment Coordination
- Communication & Stakeholder Management
- Problem-Solving and Multitasking
- Documentation and Record Keeping
- Cost Control and Procurement Management

Qualifications

- Bachelor's Degree in Business Administration, Management, Commerce, or a related field.
- Prior experience in Administration, Operations, Facility Management, Legal Support Services, or Arbitration Coordination preferred.
- Proficiency in MS Office (Word, Excel, Outlook) and qualified email communication.

📌 Operations Executive (Arbitration Centre) (New Delhi)
🏢 S&A Law Offices
📍 New Delhi