Roles and Responsibilities :

- Manage customer escalations in a timely and efficient manner to resolve complex issues related to broadband services.
- Coordinate with internal teams for fault management, query resolution, and issue escalation to ensure minimal downtime or disruption in service delivery.
- Develop and maintain relationships with customers through effective communication, empathy, and problem-solving skills to resolve their concerns promptly.
- Analyze data from various sources (e.g., CRM systems) to identify trends, patterns, and areas for improvement in customer service processes.

Job Requirements :

- 3-20 years of experience in telecom/ISP industry with expertise in broadband services.
- Strong understanding of router configuration, fault management, query resolution, service assurance, and escalations procedures.
- Excellent customer service skills with ability to handle high-pressure situations calmly; robust written & verbal communication skills required.

📌 Customer Support Manager (Chennai)
🏢 CoeusMulti Services
📍 Chennai