Job Title: Automation & Gen AI Specialist (Customer-Facing)

Role Overview:

We are seeking a dynamic and creative Automation & Generative AI Specialist who can design, develop, and implement intelligent automation solutions while effectively engaging with customers through impactful presentations. This role blends technical expertise in AI/automation with strong communication and stakeholder management skills.

Key Responsibilities:

Automation & AI Development

- Design and implement end-to-end automation solutions using RPA tools (UiPath, Automation Anywhere, Power Automate, etc.).
- Develop and deploy Generative AI solutions using LLMs, prompt engineering, and AI frameworks.
- Integrate AI models with enterprise systems, APIs, and workflows.
- Identify automation opportunities to improve efficiency and reduce operational costs.
- Monitor, optimize, and maintain automation pipelines and AI solutions.

Generative AI Use Cases

- Build AI-powered solutions such as:
- Chatbots and virtual assistants
- Document processing and summarization
- Content generation tools
- Intelligent decision-support systems

- Work with data teams to curate datasets and fine-tune AI models.
- Ensure ethical AI practices, data privacy, and compliance.

Customer Engagement & Presentation

- Conduct customer-facing presentations, demos,



and workshops on AI and automation capabilities.
- Translate technical concepts into business-friendly insights.
- Create compelling POCs (Proof of Concepts) and solution demos tailored to client needs.
- Collaborate with sales and pre-sales teams to support deal closures.
- Act as a trusted advisor to clients on digital transformation initiatives.

Stakeholder Collaboration

- Work cross-functionally with product, engineering, and business teams.
- Gather client requirements and convert them into scalable technical solutions.
- Provide regular updates to stakeholders and leadership.

Required Skills & Qualifications:

Experience Required

- 510 years of overall experience in Automation, RPA, and AI/Generative AI solutions
- Minimum 23 years of hands-on experience in Generative AI / LLM-based solutions
- Proven experience in customer-facing roles, pre-sales, or consulting environments
- Demonstrated excellent communication and presentation skills, with the ability to articulate complex technical concepts to business stakeholders
- Hands-on experience in delivering customer demos, POCs, and solution walkthroughs for AI and automation use cases
- Prior experience in designing and delivering end-to-end automation solutions is highly preferred

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📌 Software Development Specialist Advisor (Chennai)
🏢 NTT DATA Business Solutions
📍 Chennai