Key Responsibilities

- Own the end-to-end technical design of Salesforce Service Cloud solutions, translating business requirements into scalable, maintainable architecture.
- Lead a team of Salesforce developers, providing technical direction, task breakdown, and day-to-day guidance.
- Remain hands-on: design, develop, and customize solutions using Apex, Lightning Web Components (LWC), and Aura where required.
- Define and enforce design patterns, coding standards, and best practices across the team.
- Own the integration architecture, including REST/SOAP APIs, inbound and outbound calls, third-party system integrations, data synchronization, and error handling.
- Lead the implementation of Service Cloud features such as Case Management, Omni-Channel, CTI, and Flows.
- Conduct code reviews and ensure quality across code produced by the team, not just your own.
- Own delivery for the workstream, including estimation, planning, sprint commitments, risk identification, and technical dependency management.
- Act as the primary technical point of contact for architects, business stakeholders, and cross-functional teams.
- Safeguard performance, security, data integrity, and adherence to Salesforce governor limits across all team deliverables.
- Mentor and grow developers on the team, and support hiring and onboarding as needed.
- Manage the technical health of the solution, including technical debt, deployment strategy, and ongoing support.




- Required Skills & Qualifications
- Extensive hands-on experience with Apex programming and Lightning Web Components (LWC), with the depth to make architecture and design decisions.
- Proven expertise in Salesforce Service Cloud, including designing and customizing solutions end to end.
- Solid experience designing and owning integration architecture across REST, SOAP, and JSON.
- Deep understanding of the Salesforce security model, sharing rules, and data model, and the ability to design within them at scale.
- Demonstrated experience leading a development team, including task allocation, code review, and mentoring.
- Ability to own delivery for a workstream with minimal oversight, including planning, estimation, and stakeholder communication.
- Strong ownership, accountability, and the judgment to make and defend technical trade-offs.
- Clear communication, able to explain technical decisions to both engineers and business stakeholders.

Good to Have

- Experience with Service Cloud Voice.
- Exposure to CTI integrations and contact centre implementations.
- Salesforce certifications, ideally Platform Developer II and Service Cloud Consultant, with Application Architect or System Architect credentials a plus.
- Experience defining team-level engineering practices such as CI/CD, release management, and test automation.

📌 Salesforce Lead (Gurugram)
🏢 Bounteous
📍 Gurugram