We are hiring Customer Support Executives for an Inbound Voice Process. The role involves handling customer queries over calls and providing quick, professional, and effective resolutions.
Roles & Responsibilities
- Handle customer queries through inbound calls.
- Understand customer concerns and provide appropriate resolutions.
- Assist customers with order-related queries, delivery concerns, refunds, replacements, and other service-related issues.
- Maintain professionalism and ensure a positive customer experience.
- Accurately update customer information and call-related details in the system.
- Follow company guidelines, quality standards, and productivity targets.
- Coordinate with internal teams whenever required to resolve customer issues.
Eligibility Criteria
- Education: Undergraduate / Graduate – Any Stream.
- Experience: Freshers and experienced candidates can apply.
- Good communication skills in Hindi and English.
- Comfortable speaking with customers over the phone.
- Basic computer knowledge is required.
- Must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
- Wi-Fi connection is mandatory.
- Comfortable working in 24/7 rotational shifts.
- Comfortable with 6 days working and 1 rotational week off.
- Candidates should be comfortable working on camera during training and interview.
- Candidates must be willing to complete the on-the-job training and certification process.
Salary & Advantages
- Salary: 13,500 – 14,000 In-Hand per Month
- No PF deduction
- No ESIC deduction
- Inbound Voice Process
- On-the-job training provided
- Freshers can apply
Shift & Working Details
- Working Days: 6 days a week
- Week Off: 1 rotational week off
- Shift: 24/7 rotational shifts
- Working Hours: 9 hours including 1-hour break
- Productive Hours: 8 hours