Job Track Description:

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- Requires broad technical expertise and company/industry knowledge.
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- Accountable for program management functions.
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- Assists other associates in achieving goals.
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- Manages performance appraisals and pay reviews.
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- Manages training for 3 or more employees.
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- Manages hiring and termination actions.
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General Profile

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- Accountable for team performance and results.
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- Manages skilled employees and/or supervisors.
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- Adapts plans and priorities based on resource and operational challenges.
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- Acts based on policies, procedures.
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- Receives guidance from managers.
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- Provides technical guidance to employees, colleagues, and customers.
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Functional Knowledge

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- Understands and applies concepts in the field of expertise.
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- Has growing knowledge of other disciplines.
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Business Expertise

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- Translates strategy and priorities into work product.
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Impact

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- Positively impacts the level of service.
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- Influences the teamability to meet quality, volume, and timeline targets.
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- Guides based on policies, resource requirements, budgets, and business plans.
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Leadership

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- Builds team engagement to meet service and operational challenges.
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- Provides recommendations for OT, operational expenses, and rollup data.
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Problem Solving

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- Resolves technical, operational, and organizational problems.
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- Supports problem solving across an organizational matrix.
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Interpersonal Skills

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- Guides and influences internal and external customers, or agencies.
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Responsibility Statements

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- Serves as point of contact and a mentor for resolving complicated issues related to accounting.
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- Provides day-to-day leadership to team members.
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- Organizes training and refresher sessions for the team.
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- Prepares a training and developmental plan for all team members.
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- Supports recruiting, staffing, training, and onboarding processes.
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- Assists with performance management processes.
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- Completes performance evaluations for assigned staff.
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- Identifies and mitigates risks/issues that are potential bottlenecks to the process.
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- Performs other duties as assigned.
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- Complies with all policies, procedures, and standards.
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📌 Manager, Accounting Services (Bengaluru)
🏢 Conduent
📍 Bengaluru