Role & responsibilities

- Sales & Profitability
- Drive achievement of monthly/annual sales targets.
- Implementstrategies for like-to-like growth and maximize store profitability.
- Monitor product-wise, category-wise performance (Gold, Diamond, Platinum, Silver, Gossip, Sennes).

- Merchandise & Inventory Management

- Ensure optimum stock levels with correct product mix.
- Oversee gold and diamond inventory control, stock rotation, shrinkage control.
- Maintain compliance with hallmarking, weight accuracy, and certification standards.

- Customer Experience

- Deliver a world-class luxury retail experience.
- Build long-term customer relationships, ensuring conversion of current buyers and retention of high-value clients.
- Manage grievance resolution, ensuring zero escalations.

- Team Leadership & Development

- Recruit, train,



and motivate sales associates in jewelry selling skills, product knowledge, and upselling techniques.
- Foster employee engagement, retention, and succession planning.

- Compliance & Audit

- Ensure adherence to SOPs, statutory norms, and zero violation in audits.
- Monitor gold purity testing, billing accuracy, and cash reconciliation.

- Marketing & Promotions

- Execute local BTL activations, festivals, and wedding season campaigns.
- Analyse competitive activity and implement strategies to increase market share.

- Reporting & Analysis

- Provide regular MIS reports on sales, footfall conversion, category performance and competitor benchmarking.

📌 Store Manager (Bhopal)
🏢 Senco Gold
📍 Bhopal