Job Description:

- Welcome guests in a warm, qualified, and courteous manner while creating a positive first impression and ensuring a smooth check-in, check-out, or service experience.
- Respond promptly to guest inquiries, requests, and concerns through in-person interactions, phone calls, emails, or other communication channels while maintaining excellent customer service standards.
- Assist guests with reservations, room assignments, facility information, local recommendations, and service requests, ensuring all details are accurately recorded and communicated.
- Coordinate with housekeeping, maintenance, food and beverage, security, and other departments to resolve guest issues efficiently and ensure timely delivery of requested services.
- Maintain accurate guest records, process payments, prepare invoices, handle cash or digital transactions,



and follow established procedures for billing and documentation.
- Address guest complaints professionally by identifying concerns, providing appropriate solutions, and escalating complex issues to supervisors when necessary to ensure guest satisfaction.
- Ensure compliance with organizational policies, hospitality standards, safety regulations, and data privacy requirements while maintaining confidentiality of guest information.
- Keep the reception and guest service areas organized, monitor daily operational activities, prepare routine reports, and contribute to continuous improvement initiatives that enhance service quality, operational efficiency, and the overall guest experience.

📌 Guest Service Associate (Panaji)
🏢 Taj Safaris
📍 Panaji