THE WORK:

- Explore new opportunities to contribute actively and independently while becoming a subject matter expert

- You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges

- This role embraces a welcoming environment where your enthusiasm for Service Desk Management will be valued and nurtured

- Join us to make a meaningful impact and grow your expertise in a supportive setting
- Ensure production systems are available and operating according to defined service level agreements
- Drive incident and outage resolution and maintain clear communication throughout the process
- Facilitate the restoration of service to the production setting efficiently and effectively




- Establish and maintain disaster recovery procedures to safeguard critical operations
- Maintain data retention practices in alignment with organizational policies and standards

HERE'S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management
- Beginner proficiency in Service Desk Voice Support
- A minimum of 1 of experience in relevant related skills
- Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

- Intermediate problem solving skills
- Beginner communication skills
- Intermediate analytical thinking
- Beginner customer service orientation
- Intermediate time management
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📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru