Role: Senior Operations Manager-BPO6 Experience: 14+ YearsLocation: Nagpur Only the candidates who are residing or willing to reside in Nagpur must apply Must Have:Working as Senior Operations Manager or prior experience as a senior managerInsurance domain experience**- MANDATORYLife and PensionsCurrently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sitesProject Management experienceExperience in the use of technical/statistical tools to drive process improvements.Experience in Client-facing projects in a consulting and/or technology qualified services organization.Responsibilities:Experience in managing large programs of 250+ FTEs Own and manage various offshore Customer Journeys & new TransitionsAs part of the team,



the individual will manage end to end journey for offshore teamThe Lead will own the day-to-day operations for this team and closely work with the Onshore Journey lead and offshore Head.Strong and proven track record in delivering large sized transformation programsManage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the spanWill also be responsible for driving improvement customer experience and transformation across the journeysImpeccable operational acumen and ability to problem solve and resolve conflictExperience in Client Relationship Management – engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer’s ability to meet themExperience of Driving Digital Transformation across a portfolio of accounts.Ensure resources, capabilities and capacity to meet Customer requirements.Initiate process, productivity and service improvements to improve Customer SatisfactionDemonstrates a breadth and depth of operational service delivery management expertise, in an international environment.Experience in managing/supporting transitions of complex projects.

📌 Senior Operations Manager (Nagpur)
🏢 Tata Consultancy Services
📍 Nagpur