Position: QA Manager - Delivery ServicesExperience: 8+ yearsLocation: PuneShift Time:- 2PM-11PM IST / 3PM-12AM ISTJob Summary:We are seeking a highly experienced Technical Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.Key Responsibilities:Leadership & People Management:- Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.- Build a high-performance team culture focused on accountability, innovation, and continuous improvement.- Mentor and develop team members through coaching, performance reviews, and growth planning.- Resolve interpersonal and performance issues to maintain team harmony and effectiveness.Transition from Delivery to People Management:- Leverage delivery experience to align team objectives with business goals.- Apply delivery insights to optimize team efficiency, resource planning,



and execution.- Bridge the gap between project execution and operational stability by fostering collaboration across departments.IT Services & Operations Oversight:- Manage and monitor IT service delivery performance against SLAs and KPIs.- Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.Process and Performance Optimization:- Drive process improvements using metrics and data-driven decision-making.- Ensure compliance with ITIL/ISO/SOC standards in service operations.- Establish strong governance frameworks for delivery, testing, and support processes.Required Qualifications:- Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.- 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.- Robust QA and Data support background with experience in test management, automation tools, and quality metrics.- Proven experience in managing geographically distributed teams.Technical & Professional Skills:- Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool- Understanding of Agile, Scrum, and DevOps methodologies.- Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.Preferred Certifications:- ITIL Foundation or Intermediate- PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe)Soft Skills:- Strong stakeholder and client communication skills.- Ability to translate business needs into operational goals.- Conflict resolution, team building, and change management skills.- Strategic thinking with a hands-on attitude.What We Offer:- A leadership role with real influence on team growth and delivery success.- Opportunities for long-term career development in a global IT services environment.- Flexible working options and a culture that values work-life balance.

📌 Quality Assurance Manager (Amravati)
🏢 Stratacent
📍 Amravati