Job SummaryWe are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support.Key Responsibilities- Handle seller queries through international chat support.- Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.- Identify issues, troubleshoot effectively, and provide timely resolutions.- Maintain skilled and customer-focused communication.- Meet defined quality, productivity,



and process SLAs.- Accurately document customer interactions and resolutions.- Escalate complex or unresolved issues to the appropriate teams.- Ensure a high level of customer satisfaction and service quality.Eligibility & Requirements- Minimum 1 year of experience in an International Voice & Chat Process.- Experience in e-commerce processes is preferred.- Seller Support experience is mandatory.- Candidates from any industry/domain with relevant seller support experience can apply.- Excellent written and verbal English communication skills.- Strong customer service and problem-solving skills.- Comfortable working in rotational shifts.- Willingness to work from office in Pune.Why Join Us?- Opportunity to work on an international e-commerce process.- Exposure to a global seller-support environment.- Company-provided cab facility.- Growth opportunities within the customer support domain.- In-house trainings provided by the professional

📌 Customer Support- Seller Support- Chat process (Solapur)
🏢 PineQ Lab Technology
📍 Solapur