Key Responsibilities: -- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter- sProvide constructive feedback and coaching to agents to improve performanc- eIdentify gaps in communication, process adherence and customer handlin- gPrepare and maintain quality reports, dashboards and analysis for leadershi- pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FCRQualification require- d: Graduate in any str- eamMinimum 1-3 years of exp as a quality analyst in domestic real estate process
📌 Quality Analyst (Jodhpur)
🏢 TP
📍 Jodhpur
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