Surat (On Site)
Full Time
Key Responsibilities
Answer incoming customer calls in a qualified and friendly manner.
Provide accurate information and assistance to customers regarding their inquiries, concerns, or issues.
Identify and escalate complex or unresolved cases to the appropriate department or direct manager.
Maintain customer records by accurately documenting interactions, inquiries, comments, and actions.
Continuously update knowledge of Hisab products, services, and promotions to effectively address customer inquiries.
Requirements
Minimum 1 years of experience in a similar role.
Language skills: English, Hindi, Gujarati
Excellent verbal communication skills
Good knowledge Of accounting.
Strong problem-solving skills and ability to think quickly on your feet.
Active listening skills to understand customer needs and provide accurate solutions.
Patience, empathy, and a customer-centric mindset
Proficiency in using computer systems, including CRM software, and ability to learn new systems quickly
📌 Customer Support Executive (India)
🏢 Hisab
📍 India