Qualification 12th, Freshers Welcome

Key Responsibilities

Inbound Calling

- Answer incoming customer calls professionally and promptly.
- Understand customer requirements and provide accurate information.
- Resolve basic customer queries and complaints.
- Provide information about products, services, pricing, offers, and processes.
- Record customer interactions and update details in the CRM/system.
- Escalate complex issues to the appropriate team.

Outbound Calling

- Make outbound calls to prospective and existing customers.
- Follow up on leads, inquiries, quotations, and previous interactions.
- Explain and promote company products/services.
- Generate sales leads and convert potential customers into business.
- Conduct customer follow-ups and appointment confirmations.
- Meet assigned calling,



lead-generation, and sales targets.

Requirements

- Valuable verbal communication and interpersonal skills.
- Comfortable speaking with customers over the phone.
- Basic knowledge of MS Office/CRM systems.
- Ability to handle customer objections and difficult conversations professionally.
- Target-oriented and self-motivated.
- Ability to work independently as well as in a team.
- Freshers are welcome; prior telecalling, telesales, or customer service experience is an advantage.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Telly calling (Thane)
🏢 Zento
📍 Thane