Key Responsibilities

- Guest Services: Greet guests upon arrival, process check-ins and check-outs, issue room keys, and provide information about hotel services, amenities, and local attractions.
- Reservations Management: Handle room bookings, modifications, and cancellations via phone, email, or in-person, ensuring accuracy in the PMS system.
- Cash Handling & Billing: Process payments, manage cash floats, post charges to guest accounts, and verify billing for accuracy.
- Communication Hub: Answer, screen, and forward incoming phone calls; manage guest messages and requests.
- Problem Resolution: Address and resolve guest complaints, concerns, or special needs promptly and professionally.
- Interdepartmental Coordination:



Liaise with housekeeping to track room status (clean/dirty) and maintenance for repairs.
- Safety & Security: Follow hotel safety protocols, secure guest valuables, and report any suspicious activities.

Must have completed or pursuing Hotel Management Degree

Freshers can apply

Urgent Hiring

Job Types: Full time, Fresher

Pay: From ₹15,000.00 per month

Benefits:

- Food provided
- Paid time off
- Provident Fund

Application Question(s):

- Comfortable travelling to Andheri for on job location ?
- Can you join on immediate basis ?

Work Location: In person

📌 Front Office Associate (Andheri)
🏢 Sarovar Hotels & Resorts
📍 Andheri