Key Responsibilities:

- Plan, organize, and oversee daily operations, ensuring that all tasks are completed efficiently and effectively
- Develop and implement policies and procedures that improve the company's productivity and performance
- Manage and lead a team of employees, training, and supervising staff.
- Monitor staff performance and provide regular feedback and coaching.
- Analyze data and reports to identify areas for improvement and develop strategies to achieve goals
- Communicate with senior management and other departments to ensure that the company is meeting its objectives
- Resolve conflicts and problems as they arise, ensuring that all issues are handled in a timely and professional manner
- Ensure that the company complies with all relevant laws, regulations, and standards

Qualifications:

- Bachelor's degree.
- Proven experience as a manager or in a similar role.




- Having 4+ years of experience in the BPO/KPO industry.
- Have direct exposure with onshore clients or have worked in onshore client-facing roles.
- Must have handled a team of at least 5 members.
- Excellent leadership and communication skills.
- Strong analytical and problem-solving skills.
- Ability to manage and motivate a team.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong computer skills, including proficiency in Microsoft Office, salesforce, and other relevant software.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹500,000.00 per year

Advantages:

- Health insurance
- Paid sick time
- Paid time off

Experience:

- total work: 4 years (Preferred)

Language:

- English (Required)

Work Location: In person

📌 AM - Operations (India)
🏢 Fundtec Services
📍 India