Job Description – HR Manager (Operations & Talent Fulfilment)

Department: Human ResourcesReports To: Founder Location: HO (with regular field visits to kitchens/outlets)Experience Required: 6–10 years in HR, preferably in F&B;, QSR, or manufacturing setupsQualification: MBA/PGDM in HR or equivalent

Role Overview

The HR Manager will lead and strengthen the Human Resource function across Caterspoint’s operational kitchens and outlets.This role demands a proactive leader who can balance strategic HR planning with immediate execution, ensuring staffing gaps are closed quickly,HR systems run smoothly, and employee engagement and compliance are consistently maintained.The position requires a strong people manager who can coach and manage a team of Assistant HR Managers and HR Executives, working closely with Operations, SCM, and Finance teams.

Key Responsibilities1. Talent Acquisition & Fulfilment

· Lead end-to-end recruitment for blue-collar and mid-level roles across kitchens and support functions.

· Ensure manpower requirements from Operations are fulfilled within 48–72 hours.

· Drive the HR Executive team to meet daily calling, screening, and onboarding targets.

· Build external vendor and agency networks for emergency manpower needs.

· Maintain zero manpower shortage across all operational kitchens.

2. HR Operations & Systems Management

· Manage KEKA HRMS – Attendance, Leave, Payroll, and AMS monitoring for all units.

· Ensure 100% data accuracy for employee records across all categories.

· Define and implement standard HR processes for joining, exit, and documentation.

· Coordinate with Payroll and Finance for salary accuracy and statutory compliance.

· Track attendance irregularities and ensure closure within defined timelines.

3. Employee Relations & On-Ground Issue Resolution

· Act as the first escalation point for kitchen-level HR or disciplinary issues.





· Resolve grievances and on-ground issues with a proactive, solution-first approach.

· Maintain active presence in kitchens and coordinate with Area and Regional Managers.

· Document all warnings, disciplinary actions, and grievances for records.

4. Training & Performance Support

· Collaborate with Training and Operations teams to implement onboarding and skill development.

· Identify frontline staff for role progression and ensure LMS participation.

· Track attendance and completion of all HR-related trainings.

5. HR Process Standardization & Compliance

· Audit and streamline all HR processes for hiring, attendance, and exits.

· Develop and deploy SOPs for attendance, leave, and joining formalities.

· Ensure statutory compliance (PF, ESIC, Gratuity, etc.) through team oversight.

· Maintain employee file readiness for audits and verification.

Key Performance Indicators (KPIs)

KPI

Target

Blue Collar Fulfilment Rate

≥ 95% within SLAs

HRMS (KEKA) Accuracy

100% data compliance

Attendance Regularization Closure

< 24 hours

Attrition Rate

≤ 10%

HR Process Audit Score

≥ 90%

Field Visit Frequency

3+ kitchens per week

Team Reporting Adherence

100% daily compliance

Skills & Attributes

· Strong operational HR mindset with ability to act quickly on-ground.

· Proficiency in HR systems like KEKA, Zoho or equivalent platforms.

· Leadership ability to manage and drive HR teams for results.

· Vendor and third-party manpower management expertise.

· Excellent communication skills in Hindi and English.

· Process-oriented, calm under pressure and execution-focused.

Career Path & ReportingThis role reports directly to the Founder / Operations Manager with dotted-line coordination with Finance.Future Growth: Head – HR & People Operations (based on performance, process stabilization, and delivery outcomes).

Pay: ₹45,000.00 - ₹60,000.00 per month

Advantages:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 HR Manager (Ghitorni)
🏢 Caterspoint futuristic food
📍 Ghitorni